Pennsylvania 911 Outage: Statewide Emergency Call Failures Explained
⚠️ Pennsylvania 911 Outage & Cyberattack Prevention: Essential Guide for PA Residents
July 2025 — Pennsylvania is currently facing a statewide 911 outage that began Friday afternoon around 2 p.m., disrupting emergency services for millions. This incident has sparked concern about the cybersecurity vulnerabilities of public infrastructure and the urgent need for system resilience.
What You Need to Know About the Pennsylvania 911 Outage
What happened: The Pennsylvania Emergency Management Agency (PEMA) confirmed intermittent failures in the Next Generation 911 network, affecting both landlines and cell phones Reddit+15Good Morning America+15Good Morning America+15.
Immediate response: A Wireless Emergency Alert was sent out statewide, urging anyone unable to reach 911 to use local non-emergency lines instead Good Morning America+36abc Philadelphia+3Good Morning America+3.
Scope of impact: Though most emergency calls are still connecting, some are missing prompt location or callback data Vocal+56abc Philadelphia+5Good Morning America+5.
Restoration update: Officials reported full service was restored late Friday night, and investigations into the disruption continue Reddit+15NBC10 Philadelphia+15WHYY+15.
🔒 Is This a Cyberattack or IT Glitch?
PEMA’s Director, Randy Padfield, stated it’s likely an intermittent IT failure or software glitch, rather than a deliberate cyberattack NBC10 Philadelphia+56abc Philadelphia+5Good Morning America+5. Still, cybersecurity experts warn these events reveal how fragile even modern Next Gen 911 systems can be if left unprotected.
⚠️ Is This a Cybersecurity Threat?
While the root cause is still under investigation, experts are raising alarms that this incident underscores a critical issue: Pennsylvania’s outdated emergency response infrastructure is vulnerable to cyberattacks.
“We need urgent investment in modern, secure systems,” one cybersecurity expert noted. “Our 911 networks are essential to public safety and must be protected.”
📢 What Officials Are Saying
Governor Josh Shapiro posted on X (formerly Twitter) stating:
“We are aware of the intermittent 911 outage affecting parts of Pennsylvania. Our teams are working hard to fix the issue. Please remain calm, follow official guidance, and only use 911 for real emergencies.”

🛡️ How to Stay Safe & Prepared During 911 Disruptions
Save and use your county’s seven-digit non‑emergency line in case 911 doesn’t connect.
Follow official updates via your county’s website and social media for real-time guidance.
Avoid testing 911: non-emergency hang-ups strain resources and trigger investigations Good Morning America+3Pennsylvania Government+36abc Philadelphia+3Reddit+8Inquirer.com+8CBS News+8Good Morning America+1Good Morning America+1.
Stay calm and follow official instructions—Governor Shapiro emphasized this in his public statement Inquirer.com
🏛️ Why This Matters: Preventing 911 Cyber Attacks
This outage underscores the critical need for 911 cyber attack prevention and routine security audits across public safety networks.
Emergency systems like Next Gen 911 still require ongoing software updates, network monitoring, redundancy, and robust cybersecurity protocols.
Lawmakers and officials are pushing for funding to modernize Pennsylvania’s emergency communications infrastructure and guard against future disruptions.
✅ Quick Reference & Emergency Checklist
Situation | What to Do |
911 call didn’t go through | Dial your county’s non‑emergency number (seven-digit line). |
You’re unsure what to do | Check your county’s official website or social media feeds. |
Curious about cybersecurity | Learn more about 911 cyber attack prevention practices and policies. |
Concerned about system safety | Advocate for updates to the Next Gen 911 system in Pennsylvania. |
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Avoid testing 911 during outage
Pennsylvania’s recent 911 disruption highlights how even upgraded systems can be vulnerable—whether from tech glitches or potential cyber threats. By saving backup numbers, staying updated on county alerts, and supporting calls for infrastructure investment, Pennsylvanians can better navigate emergencies and prevent future outages.
Now the Latest Updates about Pennsylvania 911 Outage 12hours ago

📌 Final Take
Pennsylvania 911 Services Restored After Outage – Investigation Ongoing
Pennsylvania’s 911 services have been fully restored following recent intermittent outages. State officials are actively investigating the cause of the Pennsylvania 911 Outage, with further updates to follow as information becomes available.
The system has been thoroughly tested in coordination with county agencies to ensure full functionality. Residents are reminded not to call 911 for testing purposes—lines must remain open for real emergencies.
The are asking that we thank the dedicated emergency staff, county 911 offices, and technology teams who worked through the night to bring this critical service back online. Efforts to enhance system security and improve Cyberattack Prevention measures remain a top priority.